RETURN & EXCHANGE POLICY DETAILS

RETURN & EXCHANGE

  • If you have made a mistake and would like to return a product, contact us first and let us know what you would like to do. Do not forget to mention your name and order number.
  • Return requests should be made within 10 days after receiving your order.
  • All products being returned must be returned in original, unopened packaging and must not be used. Kozuji reserves the right to decline a return request on opened, used merchandise that is not in a condition deemed acceptable.
  • The customer will be responsible for shipping the item back to Kozuji prior to any refund being issued. Customer is also responsible for shipping costs associated with product return.
  • Kozuji cannot be responsible for lost or missing packages and recommends that customer place tracking numbers on returned merchandise.
  • Once agreed by Kozuji, refunds will be credited by the same method in which items were originally purchased.

IN CASE OF A DEFECTIVE PRODUCT

  • In the unlikely event that your item has a manufacturer defect, contact us first and let us know what the problem is. Do not forget to mention your name and order number.
  • Requests should be made within 30 days after receiving your order.
  • The customer will be responsible for shipping the item back to Kozuji prior to any refund being issued.
  • Kozuji cannot be responsible for lost or missing packages and recommends that customer place tracking numbers on returned merchandise.
  • Once agreed by Kozuji, refunds will be credited by the same method in which items were originally purchased.
  • This policy does not cover normal wear and tear that results from the use of our products.
 
 

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